I ordered a charge point. What now?
You are a
Consumer
If you have not done so yet, create an EVA account and order a charge card! You can then use public charging while waiting for your charge point. In most cases, you will need your charge card to activate your charge point. You can find your charging sessions in EVA.
- Our Service Partner will contact you. Blink works with professional service partners who can install your charge point(s). They will contact you for an appointment.
- The installation takes place on the agreed date. The technician will arrive at your place as agreed to install the charge point. The technician uses a test device on the charge point to check that it is online and our back end records the charging sessions.
- The service partner lets us know that the installation was successful. This generates an order for our partner to inspect the installation. A certified independent party must inspect each change to your electrical installation. They will contact you for an appointment.
- Great! Your installation is ready for use. We will configure the charge point as ordered and add it to your account.
- Need something else? Blink is ready to help you!
Happy charging!
Installation rejected
You receive an automatic email with the inspector’s report if they rejected your installation. The report lists the reason for the inspection’s negative findings. You may need to take one or more actions to ensure the installation complies with the legal conditions. You may need to address excessive ground resistance, the main differential not working, or another reason related to your home installation. We will contact you to explain step by step how you must correct the issue. Our inspection partner will schedule a second appointment. In some cases, the Service Partner overlooked something and must come back. In this case, they will contact you for a second appointment. In this case, too, the inspection partner schedules a new appointment with you.
B2B
For larger installations, we determine the best solution by assessing your particular situation and drawing up a customised proposal. Our EV experts work with you to find the best charging solution!
Via a leasing company
You will receive a charge card via your leasing company
- During the delivery process, you receive an email invitation to create a password for your EVA account. In EVA, you can monitor your charge point consumption and edit your details.
- Make sure you enter your bank account number in EVA. This ensures we can credit reimbursements once your charge point is active.
- Our Service Partner will contact you. Blink works with professional service partners who can install your charge point(s). They will contact you for an appointment.
- The installation takes place on the agreed date. The technician will arrive at your place as agreed to install the charge point. The technician uses a test device on the charge point to check that it is online and our back end records the charging sessions.
- The service partner informs us that the installation was successful. This results in the creation of an order for our partner to inspect the installation. A certified independent party must inspect each change to your electrical installation. They will contact you for an appointment.
- Great! Your installation is ready for use. We will configure the charge point as ordered and add it to your account.
- Need something else? Blink is ready to help you!
Happy charging!
Installation rejected
You receive an automatic email with the inspector’s report if they rejected your installation. The report lists the reason for the inspection’s negative findings. You may need to take one or more actions to ensure the installation complies with the legal conditions. You may need to address excessive ground resistance, the main differential not working, or another reason related to your home installation. We will contact you to explain step by step how you must correct the issue. Our inspection partner will schedule a second appointment. In some cases, the Service Partner overlooked something and must come back. In this case, they will contact you for a second appointment. In this case, too, the inspection partner schedules a new appointment with you.
Did this answer help you?
